Category: CHC

Depot Repair

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Warranty & Break-Fix Repair Services

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We stand behind our work by offering extended warranties and can refurbish or upgrade your existing equipment to extend its usable life and enhance its performance, saving you considerable money over buying all new equipment

REDSIS has been helping organizations of all types and sizes lower their internal costs, overhead and frustration while improving their bottom line for more than 25 years.

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Certified Repair Facility For:

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Let us put our expertise to work for your business

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Our technicians are certified to work on products made by predominant wireless and bar code manufacturers in order to return equipment to “like-new” standards.

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In our expansive state-of-the-art warehouse, equipment is repaired, cleaned and tested then returned to customers using custom foam-in-place containers to eliminate out of box failures. REDSIS repairs AIDC equipment including handheld barcode scanners, mobile computers, pen-tablet computers, printers and more. We specialize in scanner break fix repair, printer depot repair even Epson printer repair.

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REDSIS offers several customizable service contracts to suit your individual needs.

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[us_iconbox icon="fas|chevron-right" iconpos="left" title="Depot Express Service" title_tag="h3" el_class="par-sol"]Our Depot Express Service is the fastest way to get your equipment back to fully operational condition. We run two shifts of skilled technicians and engineers to expedite repairs in emergency situations, and we work closely with our shipping partners to have your equipment delivered safely in 24 hours or less[/us_iconbox]
[us_iconbox icon="fas|chevron-right" iconpos="left" title="Depot Manteinance" title_tag="h3" el_class="par-sol"]A Depot Maintenance contract provides testing, repairs, parts, labor and shipping for one low fee. Send us one or multiple machines at your convenience, and we’ll take care of all necessary maintenance and service work within three to five business days.[/us_iconbox]
[us_iconbox icon="fas|chevron-right" iconpos="left" title="Flat Rate Repair" title_tag="h3" el_class="par-sol"]Our flat-rate repair option lets you know exactly how much work will cost before we begin. This all-in pricing plan covers parts, labor and shipping to and from your location, using specialized packaging to reduce the risk of damage during transit. Get in touch to learn more or request a quote.[/us_iconbox]
[us_iconbox icon="fas|chevron-right" iconpos="left" title="Time and Materials" title_tag="h3" el_class="par-sol"]For smaller or low-volume jobs, time and material pricing is often the best option. We charge $75/hour plus the cost of materials and parts. Compare our rates and our expertise to other barcode repair centers and see for yourself why we’re the value leader for all your service needs.[/us_iconbox]
[us_iconbox icon="fas|chevron-right" iconpos="left" title="Transparent OEM Repair Services" title_tag="h3" el_class="par-sol"]We are an authorized repair center for Lexmark, Epson and other major printer OEMs. Send us damaged items for warranty or other service and get the peace of mind of knowing a skilled, trained technician will be working on your critical equipment.[/us_iconbox]
[us_iconbox icon="fas|chevron-right" iconpos="left" title="Outsource Service Provider" title_tag="h3" el_class="par-sol"]Outsource your printer, handheld bar scanner and barcode repairs to REDSIS Concepts. Our partners enjoy lower costs and less hassle. We perform all service and quality control checks in-house to ensure every job we complete meets your high standards.[/us_iconbox]
[us_iconbox icon="fas|chevron-right" iconpos="left" title="Repair Ticket Process" title_tag="h3" el_class="par-sol"]Our ticketing process provides full transparency into the state of any repair. Log on to the ServTrack website to get real-time updates as work progresses.[/us_iconbox]
[us_iconbox icon="fas|chevron-right" iconpos="left" title="Federal Technology Supplier" title_tag="h3" el_class="par-sol"]We are pleased to partner with any government agency. In the past, we have provided equipment repairs and related services for the United States Postal Service, the Florida Department of Transportation and other organizations. Contact our office to learn more about our capabilities.[/us_iconbox]
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Our most valuable brands

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Customer Help Center and Technical Service (CHC)

[us_iconbox size="110px" iconpos="left" alignment="left" img="13226" el_class="par-sol"]In Customer Service portal do your report or query, in real time, the status of your service requests.[/us_iconbox]
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Resources

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Customer Help Center and Technical Service (CHC)

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The Customer Help Center is a communication and personalized attention channel whereby we provide post-sale support services and first technical assistance to our clients and companies in general. Our services are rendered through contracts we call “Support Agreements” or through support on demand for those clients with no agreements in force and effect.

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We offer specialized technical professional services to attend incidents in the hardware and software platforms covered. We also offer delegated management services and business process outsourcing.

[us_iconbox size="110px" iconpos="left" alignment="left" img="13226" el_class="par-sol"]In Customer Service portal do your report or query, in real time, the status of your service requests.[/us_iconbox]
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Hardware and Software Service and Support

This service provides our customers all the knowledge, capacity and experience of specialized personnel that provides support work in the management of solution-related products and give immediate or scheduled attention to events, problems or random incidents.

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Management and Attention Managed Services

Administration and external support to the IT infrastructure, operating and administrative work management in the equipment and environments remotely, through the console to each organization service while it assures service quality levels, improves productivity and reduces costs.

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Business process subcontracting

Also known as business process outsourcing (BPO), which resorts to the subcontracting of business process functions with service providers, whether internal or external to the company, which are assumed to be less expensive or more efficient and effective.

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OUR SERVICES INCLUDE:
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  • Hardware infrastructure
  • Operating Software
  • Middle-Layer Software
  • Administration Services
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Business process Sub-contracting

Have on hand the information of the part or equipment subject matter of the call (date of purchase, part number, serial number, etc.)

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• Call the local toll-free number 018000119966; write an e-mail note to servicio@redsis.com or log in the Clients’ Self-service portal

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• Or visit Redsis’ client support WEB page: http://servicio.redsis.com/HEAT/

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• The client must provide the final-user description of the fault presented. If applicable, document with logs, pictures, videos, etc.

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• The Client Help Center (CHC) validates the information and determines the type of service: (Warranty from Redsis or from the manufacturer, Extended Service, Chargeable Service), de according to each case.

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• The Client Help Center (CHC) opens an incident and a case number is assigned, and notified to the client.

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• The Client Help Center (CHC) manages and follow-up the incident until it is closed.

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Resources

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