The client must follow the process to open a request for warranty / maintenance. The repair center receives the equipment and diagnoses whether there was misuse, mistreatment, or damage by…

When the damage presented is not related to a manufacturing defect of one or more components that stop operating.

Wear elements that are exhausted by the normal use of the equipment and that must be covered by the client as supplies.

Whenever the equipment or component is intervened by personnel that is foreign to Redsis. The equipment may not be intervened in any fashion without the express and written authorization from…

For any maintenance modality, the following process must be carried out: Have on hand the information of the part or equipment subject matter of the call (date of purchase, part…

The client may engage service level agreements in addition to those offered in the standard warranty.

DEPOT – Warranty offered at Redsis premises. The client must take and pick up the equipment at the designated service centers. ON SITE [In situ]- Warranty offered at the client’s…

All new equipment has a period where all faults generated by a manufacturing defect of one or more components are repaired at no cost.