1. The client must follow the process to open a request for warranty / maintenance.
  2. The repair center receives the equipment and diagnoses whether there was misuse, mistreatment, or damage by external agents. The client is notified.
  3. The repair center sends a quotation including the cost of the part or parts to be replaced and the diagnosis and repair cost.
  4. The repair center repairs the equipment once the client authorization is received.
  5. If after 72 hours the repair center does not receive the authorization to repair, it proceeds to return the equipment.