IBM has several specialists for POST-SALE support. Call the LATIN AMERICA SUPPORT LINE: 018000917758 (COLOMBIA)

BASIC INFORMATION TO OPEN A CASE:

- Software

Client’s ID Number at IBM. Operating System version + patches. Product version.

Product configuration. – Configuration files. – Environment variables. – Installation routes, files, etc. - Permits.

Operating system logs.

Product logs.

Error description. - Screenshots. – Detailed error report.