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  3. Support Agreements for IT Environments

Support Agreements for IT Environments

We have designed a set of solutions aligned with the best practices that ITIL indicates and accompanied with a specialized consulting-services component to facilitate the quick and safe deployment. We are proven experience and talent; only personnel specialized and trained for attention and support control the resources associated to all hardware and software products that we support in all types of industries.

We offer specialized technical professional services to attend incidents in the hardware and software platforms covered. Also, we offer delegated management services and business process outsourcing.

Face to face, we approach our clients’ needs

Attention

Based on processes and focused on aligning IT services with the companies’ needs.

Solution

We offer professional and specialized services associated to IT infrastructure management.

The agreements include

Consulting hours

The client may consult product issues with the engineers, either orientation in their use or advice in new functions. The client may make consultations by telephone or electronic mail. REDSIS responses and accompaniment are carried out via the same media. The support agreement has a specific number of consultations.

Procedure Hours

The support agreement is accompanied by a defined number of hours for procedures and activities about the products engaged in the agreement. Unlike the consultations, the client may use the hours engaged for REDSIS engineers to carry out adaptation or support tasks and problem-solving in the client’s systems.

We Support

SAP Netweaver 7.x

Support to the Basis ABAP process, without functional support or connections administration.

Oracle 9.x / 10.x Database

Monitoring activities for database availability and operation.

IBM Notes

Support on Lotus Notes / Domino / Sametime / Traveler. Administration and support to that application.

Go Anywhere

Support to the Managed File Transfer Go Anywhere Director and Go Anywhere Services

Platforms

Backup and replication

OS and hypervisors

IBM Servers

IBM Platforms

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