Petitions, Complaints and Remedies
Our PCR (Petitions, Complaints and Remedies) section is the formal channel through which our clients can make petitions, complaints and special requests related to our service.
It is a request made with the purpose of requiring our intervention in a specific and concrete issue. The petition may be a request, information or a suggestion.
It is a nonconformity filed by a client before a fault in one of our processes, non-compliance or problems with a Redsis employee.
Petition of review of a definitive action (response to a PCR), with the purpose of obtaining the modification, revocation, or invalidation of such decision.
Our response times for all Petitions, Complaints and Remedies are 15 business days, at the most, as established by Law 1369 of 2009.