The following process must be followed for any of the request modalities:
• Have on hand the information of the type and serial number of the equipment subject matter of the call. (See sticker with information on the front part of the machine)
Machine type: GQ55
Serial number: 123456
• Call the local toll-free number 01 - 8000 – 917758; then dial option 2: If you are not a client on behalf of the US Federal Government, dial option 5: Supermicro Equipment Support.
• The client must provide the final-user description of the fault presented. If applicable, document with logs, pictures, videos, etc.