The Supermicro equipment warranty is rendered at the client facilities in the cities covered under this modality (see coverage table), and applies for damage attributable to manufacturing defects of the equipment that is within the warranty period purchased. Within the agreement, Redsis – represented by IBM de Colombia – will service in the cities with local presence with no transportation cost. In the cities with remote service, the technician shall move from the city stipulated and the client authorizes the invoicing of the transfer costs at the rates in force and effect for the current year. In any of the cases, the client approves the initial diagnosis of the solution and the charge thereof.

Definition City Coverage Duration
Main cities Barranquilla, Bogotá, Bucaramanga, Cali y
24 / 7 service is provided 4 hours after the call 3 years
Secondary cities Armenia, Cartagena, Cúcuta, Ibagué,
Manizales, Montería, Neiva, Pasto, Pereira, Sogamoso, Valledupar y
5 x 9 and service is provided the following business day 3 years
Other cities There is no time of service defined. Subject to additional costs of personnel movement. N/A

The warranty in parts for manufacturing defects in the Supermicro equipment that Redsis offers is 3 years. The warranty starts upon the physical delivery of the solutions at the client’s premises. Service is rendered during business hours, 8:00 to 18:00 Monday through Friday; no service is provided on holidays. The warranty shall be serviced at the client’s facilities, provided that they are located in the cities included in the city coverage table. The warranty is forfeit if the equipment does not have its original serial number label, or if it is manipulated by personnel not authorized by Redsis.